If you are having trouble with your Zynect sensor you have come to the right place! We also recommend checking our our blog for more tips and tricks on the Zynect Sensor Suite.

What are you having trouble with?

Check that your network password is correct. Make sure your network name (SSID) is correct. Check that your security type is correct for your network. Make sure that both your phone and your sensor are within range of your Wi-Fi network.
Once the batteries have been changed, you must use the configuration magnet to reset the sensor once the new batteries are installed. This will update the time on your app.
Zynect sensors are water proof and dust proof and are compliant with IP67. This means your sensor has protection from contact with harmful dust and is protected from immersion in water with a depth of more than 1 meter. We recommend cleaning it with cool water. Using hot water may force water past the seal. For more information about IP67 and why it makes our sensors different, check out this blog post:
Your battery life depends on the conditions it is put in and how often your sensor is reporting data. Extreme hot or extreme cold can drain your batteries quickly. We recommend only placing the probe in the environment you wish to monitor and keeping the enclosure outside of your equipment.
When you sign up for an account with the Zynect app, you need to validate your account. An email will be sent with a link to click. If you do not see the email, please check your spam folder. This should solve your problem.
We have written a blog post on how text alerts work and what you can do to test out the alerts. Please see our blog post here on this:
All Zynect sensors come with a magnet. The purpose of the magnet is to re-enter configuration mode. Configuration mode is what allows you to go back into the setup tab on your App. Please keep your magnet in a safe place to have it handy when needed.